A major regional provider of prescription drugs, pharmaceutical supplies, and durable medical equipment for the long-term care community needed a new online ordering system.
More specifically, this company wanted a custom online ordering solution through which its client’s personnel could log in, shop, and order as needed. It also wanted clients to be able to set up a “Favorites” list of products they used a lot, and so establish “quick links” to re-order easily.
Historically, their legacy ordering system was very cumbersome and did not easily manage the new-client onboarding process, which included in many cases complex negotiated pricing structures. As a result, it took 40+ man hours to onboard a new customer into the legacy ordering system.